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Pegasystems has introduced a capability to provide organizations control over the transparency of their artificial intelligence (AI) customer engagement models. According to the vendor, the latest release of the Pega Customer Decision Hub will enable users to improve deployment of AI algorithms based on transparency thresholds within their business and also help mitigate potential risks and maintain regulatory compliance. While businesses are increasingly deploying AI to gain better insights into customer needs and provide more personalized service, sales, and marketing, not all AI models are built with the levels of transparency they may need to fully understand how AI makes its decisions, says Pegasystems. While some opaque AI algorithms may drive powerful performance, the complex logic behind these "black boxes" can’t be fully explained, resulting in a tradeoff that becomes more problematic when the model causes unintended actions. The need for greater transparency i...

Banking software provider Temenos has teamed up with Mulesoft, a platform provider for building application networks. The move is intended to break down barriers to the open banking initiative by facilitating API connections, reports Julie Muhn at Finovate (Banking Technology’s sister publication). As a part of the partnership, Temenos will develop a core banking adaptor for MuleSoft’s AnyPoint platform, a system that helps companies connect applications, data and devices into a network that allows for reuse and self-service. This will establish a standard interface between  Mulesoft  and the Temenos integration framework and “reduce barriers” to offer banks a “seamless experience on a unified banking platform”. Online Mulesoft Training With Live Project  - FREE DEMO Neal McLoughlin, head of partners at Temenos, says: “With MuleSoft, clients gain an experienced and knowledgeable partner to facilitate integration between our core banking platform and...

System Center Configuration Manager ( SCCM ) is a software product from the Microsoft System Center 2012 Suite. It replaces earlier versions of the name Systems Management Server (SMS). Under (IT) Systems Management is generally the centralized management of hardware and software within a company. Systems Management is the superset of client management. The following tasks can be carried out automatically by SCCM for a very large number of clients: A Configuration Manager client, which runs as a service on the system, is installed on the terminal to be managed. This client (also client agent) can be installed automatically on the PCs via the so-called "client push installation" so that no manual action is necessary on the PCs even during the introduction of Microsoft SCCM in the company. If the site server can not connect to the administrative shares on the terminal, the client can also be manually installed and mapped to a management point. In addition to the Con...

Application Servers The Oracle AS is going to be dumped down the road in favor of the BEA WebLogic Server but supported as planned. BPM BEA AquaLogic BPM is going to be shredded across the Oracle BPM Suite, which has both user-centric (Oracle BPM) and system-centric (Oracle BPEL Process Manager) products. Development Tools Neither Oracle JDeveloper or BEA Workshop is going to be dumped. EDA The BEA WebLogic Event Server is going to be renamed to Oracle CEP. Portals Neither Oracle Portal or the BEA WebLogic Portal Server is going to be dumped. SOA The BEA AquaLogic Service Bus is going to be renamed to Oracle Service Bus. BEA SmartConnect is going to be merged with the JCA adapters in the Oracle SOA Suite. I’d guess that the Oracle ESB is going to be dumped down the road in favor of the Oracle Service Bus but supported as planned. The BEA WebLogic Integration Server is going to be shredded across the Oracle SOA Suite over time. The BE...

Examples of SAP Hybris in action at sports clubs such as TSG 1899 Hoffenheim and at BASF make it evident why the software goes beyond CRM. Digitalization is redefining the way businesses and customers interact. Accordingly, immediacy and personalization are the next evolutionary steps in customer relationship management. To deliver on these aspects of the customer experience, sales teams in companies need to understand their customers at every stage of their journey. Are they new? Have they purchased before? What is their situation? Why aren’t they paying? Has there been an escalation? SAP Hybris software helps answer these questions. It also offers a whole lot more: A 360-degree view of the customer enables a seamless experience at every stage of the interaction process. A simple webshop is superseded by a consistent face to the customer across all sales channels  ̶  in line with the basic idea behind the omnichannel concept. “We want to use the combination...